![]() ![]() Many businesses believe that lower prices that tech companies in Eastern Europe offer mean lower quality. Nonetheless, companies don’t want to reduce costs at the expense of the quality of the support services. Local OpenText consultants and technical support specialists from OpenText charge exorbitant fees with extra charges that are difficult to track and control. High Service CostsĬost efficiency is a burning issue for most companies using OpenText. This way, we ensure fast resolution of tickets and peak performance of the system. NET, Java, Ruby, Scala, PHP, Python, JavaScript, and other technologies. We can provide our clients with an access to a wide engineering talent pool of experts in. In our company, we do care about the professional development of our specialists and invest in their education. An agreement should also cover per-incident support during customer’s working hours to keep the system always available. In addition, a provider should offer you an SLA that would define the availability of support consultants and response times for the first, second and third level support. ![]() With this model, experts are more focused on the client’s project and can resolve issues more effectively and within a shorter time frame. As for the tech expertise, you should hire certified OpenText consultants with deep industry knowledge and solid track record of successful projects.Įnterprises that realize how good maintenance impacts the ROI of their OpenText solutions usually opt for dedicated OpenText consultants. To cut ticket resolution times, it is important to choose a support partner with a strong background in OpenText technologies. Without effective support processes and due professional experience at all levels, timely resolution of tickets is challenging. Getting solution support from global consulting heavyweights can be of little help: tickets are processed by low-skilled engineers, and it takes days or weeks before the issues get resolved or escalated to the knowledgeable staff. If an internal support team isn’t backed by a partner with the corresponding technical expertise, issues can stay unresolved forever. The reason for it is the lack of the in-house expertise with OpenText systems. Long ticket closing cycles is one of the most acute issues that enterprises face. And here come the solutions to the common problems companies often encounter with OpenText support. We have worked with OpenText products for over 12 years, building on our expertise and gathering best practices. ![]() At N-iX, we strongly believe that OpenText maintenance can be a hassle-free experience. So is there an alternative?īy referring to a boutique managed services provider that specializes in niche technologies, you can unlock the true potential of your ECM solutions. However, at the end of the support program, you end up at the crossroads trying to decide whether to stay with OpenText or go with global consulting heavyweights. It eliminates the headache of tackling dozens of technical issues that arise after the system rollout. OpenText offers professional support services within the first twelve months after the system implementation. ![]() And it can take even longer to develop best practices to get the maximum value from your solution. If your company has never maintained an OpenText ECM system, it will take years for your employees to learn all the ins and outs of the system to run it effectively. , please do not hesitate to click the " schedule call" button on the right to have a quick meeting to discuss details. If in you experience any of the mentioned problems, I believe N-iX can help you to address them. I don't doubt what you have reported about your experience or what you related that Verizon tech support told you, but I thought I would report my experience.Hey,, thank you for your interest in our article where we share how to tackle the four challenges with AMS OpenText services. PghExpat, thank you for posting your experience with this feature! ![]()
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